Privacy Policy

1. Introduction

This Privacy Policy describes how HL Construction Group ("we," "us," or "our"), a residential construction company operating in Knoxville, Tennessee and the surrounding East Tennessee region, collects, uses, and protects information when you visit https://hlconstructiongrouptn.com, submit a quote request, call us, or otherwise interact with our business.

By using this website, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the website.

2. Information We Collect

We collect information you provide directly and information collected automatically:

• Quote request form: name, project address, service needed, phone number, email address, project details, budget range, and timeline
• Phone and text communications: your phone number, call history, and the content of messages you send us
• Email communications: your email address and message content
• Automatically collected: IP address, browser type, device type, pages visited, and referral source, collected via cookies and analytics tools

3. How We Use Your Information

We use collected information to:

• Respond to quote requests and schedule consultations
• Provide, quote, schedule, and perform construction services
• Communicate about your project by phone, email, or text message
• Send invoices and maintain business records
• Improve our website and understand how visitors use it
• Comply with legal, tax, and record-keeping obligations

4. SMS / Text Message Consent

By providing your phone number through our quote request form or by texting us, you consent to receive text messages from HL Construction Group related to your inquiry and project, such as scheduling confirmations, project updates, and follow-ups on your quote request. Message frequency varies by project activity. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. Consent to receive text messages is not a condition of purchasing any services. We do not sell or share your phone number with third parties for their marketing purposes.

5. Service Providers (Subprocessors)

We use the following third-party service providers, which may process your information on our behalf:

• Netlify, Inc.: website hosting and form submission processing. Form submissions (including your contact details and project information) are transmitted through and stored by Netlify.
• Google LLC (Google Analytics): website usage analytics. Google Analytics collects usage data via cookies. You can opt out with the Google Analytics Opt-out Browser Add-on.

6. Cookies

This website uses cookies and similar technologies for basic site functionality and analytics. Cookies are small text files stored by your browser. You can control or delete cookies through your browser settings; disabling cookies may affect some site functionality. We do not use cookies to serve third-party advertising.

7. Sharing of Information

We do not sell your personal information. We share information only with: (a) the service providers listed above, as needed to operate this website and our business; (b) licensed specialty trades (such as electricians or plumbers) working on your project, limited to what they need to perform the work; and (c) government authorities when required by law, permit processes, or legal process.

8. Data Retention

We retain quote requests and general correspondence for up to three (3) years after last contact. Records related to completed construction projects (contracts, invoices, payment records, and project correspondence) are retained for a minimum of seven (7) years, consistent with Tennessee business record-keeping practices, tax requirements, and the applicable statutes of limitation and repose for construction work in Tennessee. Information is deleted or anonymized when no longer required.

9. Your Privacy Rights (CCPA and Other State Laws)

Depending on your state of residence, you may have rights to: know what personal information we hold about you, request a copy of it, request correction or deletion, and opt out of any sale or sharing of personal information (we do not sell or share personal information as defined by the California Consumer Privacy Act).

To exercise any of these rights, contact us at Hunter@hlconstructiongrouptn.com or (865) 599-1507. We will verify your identity and respond within the timeframe required by applicable law. We will not discriminate against you for exercising your privacy rights.

10. GDPR Notice (Visitors from the European Economic Area)

Our services are offered in Tennessee, USA, and this website is directed to a United States audience. If you access it from the European Economic Area, note that your information is processed in the United States. Where GDPR applies, our legal bases for processing are consent (form submissions), legitimate interests (operating and improving the website), and contract performance (providing services you request). You may request access, rectification, erasure, restriction, or portability of your data by contacting us at the details below.

11. Children's Privacy (COPPA)

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it promptly.

12. Data Security

We use commercially reasonable safeguards to protect your information, including HTTPS encryption on this website and access controls on business records. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The 'Last updated' date at the top reflects the latest revision. Material changes will be posted on this page.

14. Contact Us

HL Construction Group, Knoxville, Tennessee. Phone: (865) 599-1507. Email: Hunter@hlconstructiongrouptn.com.